This Privacy Policy sets out how Ingenix Systems Ltd. (“we”, “us”, “our”) collects, uses, transfers, and safeguards personal data in accordance with the Personal Data (Privacy) Ordinance of Hong Kong (“PDPO”). By using our website or services, you agree to the practices described in this Policy.

  1. Personal Data We Collect
    We may collect the following categories of personal data:
  • Contact details such as name, email address, and telephone number
  • Technical information including IP address, browser type, and device identifiers
  • Service-related information provided voluntarily through forms or communications

In some circumstances, the provision of personal data is obligatory (e.g., where necessary for service delivery or compliance with legal obligations). In other cases, it is voluntary, though failure to provide data may limit your access to certain services.

  1. Purpose of Collection and Use
    Personal data is collected and used for purposes including:
  • Providing and administering services
  • Responding to enquiries and requests
  • Maintaining the security and functionality of our website
  • Meeting regulatory and legal obligations
  • Supporting internal record-keeping and compliance requirements

We will not use your personal data for purposes beyond those described here unless required or permitted by law, or with your consent.

  1. Legal Basis for Processing
    We process personal data where one or more of the following apply:
  • Consent has been given
  • Processing is necessary for the performance of a contract
  • Processing is required to comply with legal or regulatory obligations
  • Processing is necessary to protect legitimate business interests, provided such interests do not override your rights
  1. Cross-Border Transfers
    Personal data may be transferred outside Hong Kong where service providers or partners are located. In such cases, we will take reasonable steps to ensure that personal data receives protection comparable to that under the PDPO.
  2. Classes of Transferees
    We may share or transfer personal data to:
  • IT service providers supporting hosting, analytics, and operations
  • Professional advisers (auditors, accountants, legal representatives)
  • Regulatory authorities, law enforcement, or courts where disclosure is legally required
  1. Direct Marketing
    We will not use your personal data for direct marketing without your explicit consent. If consent is provided, you retain the right to withdraw it at any time.
  2. Data Retention
    Personal data will be retained only for as long as necessary to fulfil the purposes set out in this Policy, or as required by law. Once no longer needed, data will be securely deleted or anonymised.
  3. Security Measures
    We implement reasonable organisational, administrative, and technical safeguards to protect personal data against unauthorised access, misuse, alteration, or disclosure. These measures include:
  • Encryption and secure storage practices
  • Role-based access controls
  • Regular system monitoring and audits
  • Staff training in data security practices
  1. Data Integrity
    We take reasonable steps to ensure that personal data is accurate and kept up to date for the purposes for which it is collected. You are responsible for providing accurate information and notifying us of any changes.
  2. Your Rights of Access and Correction
    Under the PDPO, you have the right to:
  • Request access to personal data held about you
  • Request correction of inaccurate or incomplete personal data

We will respond to such requests within a reasonable period. Proof of identity may be required before processing.

  1. Complaints
    If you believe your personal data has been mishandled, you may first contact us directly using the details below. You also have the right to lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD) in Hong Kong.
  2. Updates to This Policy
    We may amend this Privacy Policy periodically. Any updates will be posted on this page and will take effect immediately upon publication.
  3. Contact Information
    For questions, requests, or complaints relating to personal data, please contact:
    Email: contact@ingenixsystems.com
    Address: 4005-40 F Singga Commerical Centre No144 151 Connaught Road West, Sai Ying Pun
    Business Registration: 3282399